Refund Policy

1. Our Commitment

At Infilink Connect Enterprises, we stand behind the quality of our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

Service Unavailability:

• If our network is unavailable in your area after payment
• Extended service outages lasting more than 48 consecutive hours
• Failure to receive access token after successful payment (rare)

Technical Issues:

• Documented technical problems on our end that prevent service access
• Speed consistently below 50% of advertised rates (after troubleshooting)

Duplicate Payments:

• Accidental double charges or payment processing errors

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after receiving and using your access token
• Partial month refunds (service is billed monthly)
• Service issues caused by your equipment or setup
• Interruptions due to scheduled maintenance (communicated in advance)
• Issues with third-party websites or services
• Violation of our Terms of Service or Acceptable Use Policy
• Requests made more than 30 days after the payment date

4. Refund Request Process

To request a refund:

1. Contact Support: Email support@infilinkconnect.com or call +234 712 001 8602 within 30 days of payment
2. Provide Details: Include your account email, payment reference, and reason for refund request
3. Troubleshooting: Our team may attempt to resolve the issue before processing a refund
4. Review: Refund requests are reviewed within 3-5 business days
5. Decision: You will be notified via email of the decision
6. Processing: Approved refunds are processed within 7-10 business days

5. Refund Methods

Refunds are issued using the original payment method:

• Debit/Credit Card: Refund credited to the same card (5-10 business days)
• Bank Transfer: Direct deposit to your bank account (3-7 business days)
• Mobile Money: Returned to your mobile wallet (1-3 business days)

Note: Processing times may vary depending on your bank or payment provider.

6. Partial Refunds

In cases of extended service outages, we may offer partial refunds or service credits at our discretion. The amount will be calculated based on the duration of the outage and your monthly subscription cost.

7. Service Credits

Instead of a refund, we may offer service credits that can be applied to future payments. Service credits do not expire and are automatically applied to your next billing cycle.

8. Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund. If you cancel your service, you will have access until the end of your current billing period, but no refund will be issued for unused time.

9. Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks can delay resolution and may result in immediate service suspension. We're committed to working with you to resolve any billing issues.

10. Fair Usage

We reserve the right to refuse refund requests that appear to be abusive or fraudulent. Repeated refund requests may result in account termination.

11. Contact Us

For refund requests or questions about this policy: